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PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
Shopping Guide
How to join
Click on the [JOIN] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits.
How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Payment
We accept the following forms of payment:
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal
Shipping
- Shipping Method : Parcel Service
- Shipping Area : A Region.
- Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
- Delivery Time : 3 - 15 days
- - In the case of international shipping, it differs depending on the type of product, weight (including box weight), and quantity.
- Please note that the delivery date of this product may take 5 ~ 10 business days after your order and it may take more time due to the nature of international shipping.
- Since it proceeds to delivery immediately after payment, if you want to exchange or cancel before delivery, please contact the seller.
- Duties and taxes are the responsibility of the recipient and the company is not responsible. In this regard, costs such as shipping fees will be deducted from the refund amount.
Returns & Exchanges
Please proceed after contacting our customer center for cancellation, exchange, or return made after your payment.
- For exchange, and return due to customer’s change of mind, the customer must pay shipping.
(Except for defect of product and delivery error)
- However, please note that in the following cases, it will not be returned or exchanged even within 7 days after receipt of the item.
* If the value of the product is damaged due to removal of product tag, opening and loss or damage of goods box.
* In the case of shoes, if they were worn outdoors or have signs of use.
* Handmade shoes of individual order made items (heel height, foot width, size change)
* Some of the special offer products cannot be exchanged or returned, so please refer to the product details of each product.
- For exchange, and return due to customer’s change of mind, the customer must pay shipping.
(Except for defect of product and delivery error)
- However, please note that in the following cases, it will not be returned or exchanged even within 7 days after receipt of the item.
* If the value of the product is damaged due to removal of product tag, opening and loss or damage of goods box.
* In the case of shoes, if they were worn outdoors or have signs of use.
* Handmade shoes of individual order made items (heel height, foot width, size change)
* Some of the special offer products cannot be exchanged or returned, so please refer to the product details of each product.
Refunds
- Goods withdrawal period is within 7 days from the date of receipt of the goods.
AS Guide
- Please contact the seller for A/S.
AS Guide
- Please contact the seller for A/S.
Other
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
